NO INTERNATIONAL ORDERS can be accepted at this time.

We offer shipping by USPS and UPS.  Rates vary based on the destination zip code and the weight of the package.  We cannot ship to P.O. Boxes via UPS.  When ordering online, the shipping will be calculated when you checkout.  If you place an order by phone, we can give you an estimate of shipping charges. Orders are sent to the address you provide.  We are not responsible for misdelivered packages if the error is in your original entry.    

Although we try to ship orders as soon as possible, we do not guarantee same day shipping.  All orders shipped by USPS will be sent out the next day.  We are closed Wednesday and Thursday, so any UPS orders placed on Tuesday afternoon will be shipped Friday.  No orders shipped by UPS can be shipped out on Saturday. 

We cannot ship hydrogen peroxide; it must be picked up at our store. You MUST call ahead (at least 2-3 business days prior to pickup) for orders of 5 or more. If you are coming with a group of people needing peroxide, or picking up for multiple people and the total exceeds 5 gallons, please adhere to this prior notice policy. Please do not leave messages on our answering machine regarding peroxide (you must speak to someone). We require this lead time to ensure that your request can be accomodated. 
Shipping
HomeAbout UsProductsAnnouncements & UpdatesPoliciesThrough the Storms

Returns
  • RECEIPT REQUIRED You are provided a receipt at the time of purchase.  It is YOUR responsibility to keep up with it.  No refunds will be given without the original receipt showing date and items purchased.
  • 90 days or less from date purchased
  • Clean, undamaged, and UNOPENED (NO writing, NO torn labels, NO dirt or other foreign matter, etc.)  Item must be in original condition.
  • NO L.Salivarius. We do not accept returns for L.Salivarius even if it has not been opened.
  • NO non-factory sealed items (this includes, but is not limited to, Honey, Bee Pollen, Karbo Flour, Epic II, Marshmallow powder, Red Pepper, Hydrogen Peroxide, Corta FLX or any item that does not have a factory seal)
  • NO clearance or sale items (all sales are final for these items)
  • Shipping charges are non-refundable.  Return shipping is your responsibility.  If you chose to ship something back for a return, we recommend that you pack it well and insure it as we cannot give refunds for damaged items.
  • Orders are sent to the address you provide.  We are not responsible for misdelivered packages if the error is in your original entry. 
  • Refunds are provided by check or a refund to the credit card used for the original purchase. The credit card must be present or you must provide the card information in order to process the refund. If you do not want a refund to your card, the refund will be given by check, less a 10% restocking fee. 
  • NO special orders (these are items we do not stock, but that we have ordered especially for you)

Please note that all refunds are subject to our discretion and approval. You must contact us at 270-487-1334 or mountainairherbs@yahoo.com before returning any item.